you can return or exchange any item, for any reason, within 14 days of receipt.*
If the item you wish to return is faulty, the appropriate seller will either require photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it. Once the faulty item is received, you will be offered a full refund or replaced in accordance with the Seller’s Warranty & Refund policy. Any refunds will be transferred back to the original payment method, eg. Your credit card (via PayPal), PayPal account.
If you change your mind on a purchased item, you will be given a store credit to the same value once the item has been received by the appropriate seller, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.
You can only exchange items from the same seller to the same or lower value than your original purchase. Please contact our customer service team for the seller's address details and ensure to include a stamped, self-addressed post pack with your return for the seller to post the exchange item.
*Items that cannot be exchanged or refunded for change of mind include personalised products, made-to-order furniture, and underwear, earrings for pierced ears and food items that have been opened. All items being returned must be in original condition and packaging and not be affected by being used in an abnormal way, or reduced in value by delay on your part.
If for any reason a product you have ordered is not available or out of stock, we will refund you to the same value including shipping costs will be refunded.
Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.
How to return or exchange an item simply contact our friendly customer service team by email firstname.lastname@example.org